Political Instability and its Impact on Tourism

It’s one of Europe’s most popular tourist destinations, but has Barcelona (and Catalonia) hit political boiling point? Today we examine the roots of Barcelona and Catalonia’s wider political tensions and question whether the impact of the region’s fight for independence might harm their lucrative tourism industry and whether Barcelona can create a sustainable solution to their influx…

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Improving Customer Experience in Travel and Tourism

When considering customer service and customer experience, one must question whether the needs and expectations of each customer have been met by the company providing the service. It should also be noted that the perception of whether the needs and expectations of each customer have been met is also vitally important. The two elements – actual and…

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